Responsible gambling

Staying Safe: A Guide to Responsible Gaming

At Grosvenor Victoria Casino, we're committed to providing a safe and enjoyable experience for all our players. We want you to have fun while gaming with us, but also know when it's time to stop.

Recognizing the Signs of Problem Gambling

If you find yourself feeling anxious or preoccupied about your gambling habits, it may be a sign that you need some help. Ask yourself:

• Am I spending more money on gaming than I can afford?
• Do I feel like I must keep playing to try and win back losses?
• Is my family/friends expressing concern about my gaming?

If any of these signs ring true for you, please reach out to us or a trusted friend or professional. We have dedicated staff who are happy to support you in your decision.

Tools to Help You Stay Safe

Grosvenor Victoria Casino has implemented various tools and services designed specifically with your well-being in mind:

• Deposit Limits: Set limits on how much money you can deposit per day/week.
• Reality Checks: Take breaks from gaming and receive reminders to take a step back.
• Time-Outs: Temporarily exclude yourself from gaming for a specified period of time.
• Self-Exclusion: Completely remove your account privileges, allowing us to support you with long-term responsible behavior.

Seeking Help

In addition to our internal resources, we also work closely with external organizations that provide expert advice and support:

• GambleAware: Free confidential counseling for problem gamblers.
• GamCare: National charity dedicated to supporting affected individuals and families.

We encourage you to seek help whenever you feel it's necessary. You're not alone in this journey.

Responsible Gaming Pledge

As a responsible gaming operator, we commit to:

• Encouraging a safe and supportive environment for all our players.
• Providing clear information about potential risks associated with gaming.
• Promoting open communication between players and our staff.

We want you to feel confident when visiting us in person or playing online. Remember that it's okay to say no – we're here to help!